GetMyBot Knowledge Base
Answers to questions about the builder, reactions, and integrations
68 articlesGetting started
4 articles- Quick StartConnect your first bot, get familiar with the interface, and build your first reaction.
- Projects and channelsCreate a project, connect Telegram and other channels, understand separate project and channel states, and manage freezes, tokens, and transfers.
- GetMyBot support SLAHow long the first support reply takes on each plan, how the deadline is counted and where to watch platform status.
- Лимиты платформыВсе ограничения конструктора в одной таблице: ключевые слова, циклы, веб-запросы, тестовый режим, выгрузки.
Channels
18 articles- Channels: Telegram, WhatsApp, VKGetMyBot multichannel: one bot across Telegram, WhatsApp, and VK, the channel capability matrix, and connecting a channel in the UI.
- Widget quickstartLaunch and verify your first website conversation in about 15 minutes.
- Site widgetCustomize, install, verify and troubleshoot the GetMyBot widget.
- Widget settingsAll seven tabs of the widget studio: behaviour, greeting, working hours, contacts, conversations, appearance and install.
- Widget for an online schoolA warm consultation flow for course choice, price and schedule questions.
- Widget for an internet storeA compact support flow for products, orders, delivery and payment.
- Install on TildaPaste the widget snippet into Tilda's head code and verify it went live.
- Install on WordPressAdd the widget snippet through a code plugin or your theme, and verify it loaded.
- Install on 1C-BitrixAdd the widget snippet to the site template's header.php and verify it loaded.
- Install on GetCoursePaste the widget snippet into GetCourse scripts and verify it loaded.
- Install on TaplinkAdd the widget snippet to your Taplink page and verify it loaded.
- Install on WixAdd the widget snippet through Wix custom code and verify it loaded.
- Install on WebflowAdd the widget snippet to Webflow's custom head code and publish.
- Install in a React, Next.js or Vue appPaste the widget snippet once in the root layout so it survives client-side routing.
- Browser push (Web Push)Browser notifications for your website visitors: install the service worker on your own domain, enable VAPID keys, opt visitors in, and test a send.
- Customer SDK (iOS, Android, React Native)Embed chat, in-app content and an offline event queue in your own mobile app: project key, tenant-signed identify, sign-out epoch, queue bounds and the machine-checked wire contract.
- WhatsAppThe WhatsApp channel in GetMyBot: connecting via the Cloud API, configuring the webhook in Meta, the 24-hour window, message templates, and using them in reactions.
- Email from your own domainWhich plan email needs, why email needs DKIM, SPF and DMARC DNS records, which three records to add, why SPF uses an include, how domain verification works, unsubscribes, bounces and open-rate statistics.
Reactions
9 articles- Reactions: basicsWhat a reaction is made of, how the editor works, firing order, import, and chains.
- TriggersAll reaction trigger types: text, commands, media, buttons, events, schedule, webhook.
- Conditions and chatsFiring filters (labels, parameters, time) and the chat scope where a reaction is active.
- ActionsFull list of reaction actions — messages, labels, data, HTTP, AI, logic, integrations — and the per-event budget.
- Messages and ButtonsResponse builder: blocks, inline buttons, dynamic keyboards, and dialog steps.
- Dynamic Buttons and ParametersButtons from a list, per-press parameters (Carry), and setting parameters via a button.
- Substitutions and FormulasVariables in texts and actions, execution context, formulas, and functions.
- FormulasTwo formula languages: short {{= }} expressions and the advanced formula with functions and Russian aliases, the Compute action, and the tester.
- Reaction LinksHow reactions call each other: 12 link mechanisms, incoming and outgoing transitions.
Data & integrations
7 articles- Collections and DataYour bot's own data tables — fields, records, storage, and access from reactions.
- IntegrationsConnecting external services: AI, Google Sheets, Google Drive, Google Calendar, GetCourse, webhooks.
- Sources and KeysREST/OzmaDB connectors, credentials, and reading/writing data from reactions.
- Web Requests and WebhooksIncoming webhooks as a trigger and outgoing HTTP requests from reactions.
- External HandlerConnect your own backend to a bot via WebSocket: events and commands in Telegram Bot API format.
- Media LibraryYour own media storage with deduplication, premium access, and uploading via a Telegram chat.
- CRM integrationsConnecting amoCRM/Kommo, Bitrix24, RetailCRM, and OzmaCRM: authorization, field discovery, mapping, preview, two-way sync without echo loops, webhook ingress, dialog actions, and the AI lead handoff.
AI & payments
5 articles- AI answers and agentsConnecting a language model, the AI action in reactions, and the grounded AI agent that answers customers on its own.
- Payments and balanceAccepting payments with your bot: connect your own kassa (MIXPLAT, YooKassa, Telegram Payments, Robokassa, Prodamus, CloudPayments, T-Kassa, Stripe, Lava.top, CryptoCloud, NOWPayments, VK Pay), the "payment -> access" scenario, invoice statuses and refunds. Plus the platform's request balance and plans.
- Plans: the bot builder and Customer EngagementGetMyBot's two products and their plans: the bot builder and the Customer Engagement line (site widget, customer profiles, analytics). What each CE tier includes, how visitors are counted, and how annual billing works.
- Knowledge sourcesConnect articles, sites, files, instructions, and facts, index them safely, and check exactly what the AI agent will find.
- Meetings and Google CalendarConnect Google Calendar, describe meeting types, and let the AI agent offer slots, book, reschedule, and cancel.
Audience
7 articles- People (CRM)Subscriber database: labels, parameters, dialogs, and attachments.
- Chats and OperatorsOperator inbox, handing off a dialog to a human, and replies from reactions.
- BroadcastsThe Broadcasts screen: one content document sent to Telegram, VK, WhatsApp, web chat or email, a segment audience, a pre-send check and a per-channel report. Plus the quick reaction broadcast from the reactions list.
- Public help centerPublish knowledge base articles as a searchable public site, in several languages, on your own domain.
- Email campaignsPreparing, checking, scheduling and controlling an email campaign, tracking and privacy mode, inbound replies, and the provider webhook contract.
- CampaignsMulti-step automated subscriber journeys: immutable versions, entry triggers, graph nodes, preflight, publishing, per-version reports, and one journey's trace.
- Content studioReusable versioned content: drafts and immutable published versions, blocks, substitutions, conditional blocks, channel checks and test sends.
Automation
2 articlesAnalytics
4 articles- Stats and LogBalance spend, request metrics, forecast, and a log with CSV export.
- AnalyticsAudience and chat metrics, top reactions, payments, and conversion funnels.
- Saved event funnelsBuild ordered, time-bounded event funnels and investigate the people behind each step.
- Experiments and attributionRun immutable, deterministic experiments and read attribution without mixing currencies or models.
Import & migration
1 articleSettings
3 articlesAPI
8 articles- REST API and TokensProgrammatic access to your bot: API tokens, personal tokens, and mobile access.
- API QuickstartYour first GetMyBot API request in five minutes: create a personal token and call REST.
- Authorization and TokensGetMyBot personal tokens: how to create them, how to pass them in the header, and which scopes you need.
- API ErrorsUnified GetMyBot API error format, HTTP status code meanings, and safe retries of money operations through Idempotency-Key.
- PaginationTwo pagination schemes in the GetMyBot API — offset with X-Total-Count and cursor-based before with has_more — and the caps on limit and offset.
- Rate LimitsRequest rate limits and maximum body sizes in the GetMyBot API.
- MCP: Programmatic InterfaceMCP endpoint /mcp: GetMyBot tools, resources, and prompts for AI agents using the same personal token.
- Skills for AI AgentsReady-made GetMyBot skills for Claude Code and other agents: manage bots, reactions, and broadcasts with natural language.